Multi-customer operations
Run a portfolio of customer environments with consistent runbooks, so every customer gets the same standard of service.
Run identity security as a service
Operate Zetect for your customers — access reviews, onboarding, privileged sessions and audit evidence — as a recurring managed service.
Many organisations want the outcomes of identity governance and privileged access without building a team to run them. Managed Identity Providers fill that gap: they operate Zetect for multiple customers and run the day-to-day work — onboarding applications, running certification campaigns, approving and monitoring privileged sessions, and producing audit evidence on demand.
What the track includes
What you need to operate identity security for a portfolio of customers.
Commercials built for managed services
Terms designed around a monthly service model, so licence costs track the customers and identities you actually operate.
Operational runbooks
Playbooks for certification campaigns, joiner-mover-leaver processing, just-in-time access approvals and session review.
Audit evidence on tap
One correlated audit trail across access, governance and privilege, so customer audit requests become a report, not a log hunt.
Who this track fits
Managed security providers and IT outsourcers
MSSPs, SOC operators and IT outsourcers who already run security operations for multiple customers and want identity governance and privileged access in the catalogue.
- You already run security operations for multiple customers
- Your customers face audit or regulatory access-review obligations
- You want to add IGA and PAM to an existing managed offering
- You can staff an operations desk that owns customer SLAs
How it works
We help you design the service before you sell it, then stand behind the operation.
-
01
Design your service catalogue
Work with the partner team to define service levels, SLAs and what is included — from reviews-only to fully managed privileged access.
-
02
Stand up your operations
Choose cloud, on-premise or hybrid, train your operations desk and adopt the runbooks that fit your catalogue.
-
03
Onboard customers
Connect each customer’s directories and applications, import existing access and run their first certification campaign.
-
04
Report and expand
Usage and audit reports feed quarterly reviews and show where a customer is ready to add the next pillar.
What it changes
Who feels the difference once you are up and running on this track.
Customers
Outcomes without headcount
They get governed access and supervised privilege without hiring an identity team.
Operations
One console for everything
Access, reviews and sessions are handled in one place instead of three tools per customer.
Finance
Recurring revenue
Identity operations become a monthly line item that grows with every customer and identity onboarded.
Audit
Evidence on demand
Who had access, who approved it and what they did is one query across the shared audit trail.
Add identity to your managed services
Apply for the managed track and we will work through your service catalogue and deployment model with you.